Refund policy

ElevéGrip Refund & Exchange Policy

At ElevéGrip, we want every pair of socks to make you feel confident, comfy, and cute — both on and off the mat/and or reformer! If something goes wrong with your order, don’t worry — we’ll help you sort it out as smoothly as possible. 

 

Returns & Exchanges

We accept returns and exchanges within 7 days of delivery for socks that are unworn, unwashed, and still in their original packaging.

To start a return, please email elevegrip@gmail.com with your order number and a brief note about why you’d like to return or exchange your item.

Once approved, we’ll share the return address and steps to follow.

Please note that return shipping costs are the responsibility of the customer, unless the item arrived damaged or broken.

 

Refunds

Once your return arrives and has been inspected, we’ll notify you about the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days to your original payment method.

Refunds are only available for:

• Damaged or broken items

 

Non-Returnable Items

For hygiene reasons, we’re unable to accept returns on socks that have been worn, washed, or tried on.

Items marked as sale or discounted are final sale and cannot be returned or exchanged.

 

 

Damaged or Broken Items

If your socks arrive damaged or broken, please email us at [your email address] within 48 hours of delivery with photos of the issue.

We’ll happily send a replacement or refund your order — we want you to love every pair you receive. 

Contact Us

If you have any questions about returns, exchanges, or refunds, reach out to:

elevegrip@gmail.com

Subject line: Return / Exchange Request – [Your Order Number ]